Refund Policy | Speed4Trading Security Systems Store Egypt
At Speed4Trading, customer satisfaction is our top priority. This refund policy explains how refunds, returns, and replacements are handled for CCTV cameras, access control devices, alarms, and smart surveillance products purchased from our store in Egypt.
Eligibility for Refunds and Returns
We accept refund requests under the following conditions:
The item was defective, damaged, or not as described.
You contact us within [7/14] days of receiving your order.
The product is unused and in its original condition and packaging.
To request a refund, please contact us with your order number and a brief explanation of the issue.
Refund Process
Once your return is received and inspected, we will notify you via email. If approved:
Refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect in your account.
FAQ
Are there any items that can’t be refunded?
Yes, refunds are not available for:
Customized or personalized items (unless damaged on arrival)
What if my refund is delayed or missing?
If you haven’t received your refund after 10 business days:
Check your bank or card account
Contact your payment provider
If there’s still an issue, contact us directly — we’re here to help
Is my personal information safe during the refund process?
Absolutely. Your privacy matters to us. Your personal details will only be used to process the refund and will never be shared.